Refund Policy

1. Company information

MarkMill Software Corp.
900 Central Park Dr, Unit 17
Brampton, Ontario, Canada
Attention: Alejandro Garcia Polo
Email: hello@markmill.ca
Phone: 289-889-1844

2. General rule

MarkMill Local subscriptions are generally non-refundable once charged, including monthly, quarterly, and annual subscription payments, except where a refund is required by law or expressly approved by MarkMill under this policy.

This policy helps keep pricing predictable because each plan includes reserved service capacity, hosting, technical setup, account management, project work, support availability, and ongoing maintenance.

3. Cancellation

You may cancel your subscription through Stripe's secure customer portal where available, or by contacting us at hello@markmill.ca. Cancellation stops future renewals. Unless required by law or expressly approved by us, cancellation does not create a refund for the current billing period.

After cancellation, your plan normally remains active until the end of the paid billing period. At the end of that period, hosting, maintenance, support, dashboard access, edit requests, and managed website services may end or be limited.

Cancellation does not create ownership of, or an export right to, website work that has not met the Terms of Service export conditions. A front-end HTML/design export requires three fully paid billable months and three elapsed calendar months, and must be requested by email as described in the Terms of Service.

4. Monthly, quarterly, and annual plans

Monthly plans are billed monthly and are non-refundable once charged, except as described in this policy.

Quarterly and annual plans may include prepaid savings. Because those discounts are based on prepayment, quarterly and annual charges are non-refundable by default, and we do not provide prorated refunds for unused time unless required by law or approved by us in writing.

5. Plan changes, upgrades, and downgrades

If you upgrade, the new plan may take effect immediately or on the next billing date depending on Stripe, checkout, or written confirmation. You authorize any additional charge shown at checkout, in Stripe, or in a written confirmation from us.

If you downgrade, the downgrade may take effect at the end of the current billing period unless otherwise shown. We do not refund the difference between plans for the current billing period unless required by law or expressly approved by us in writing.

6. Renewals

Subscriptions renew automatically until cancelled. You are responsible for cancelling before the renewal date if you do not want the next billing period. Renewal charges are non-refundable by default once processed, except where required by law or where we approve a refund for a billing error, duplicate charge, or other eligible issue under this policy.

7. Refunds we may approve

We may approve a refund, credit, or partial refund at our discretion in the following situations:

• A duplicate charge was made by mistake.
• A clear billing error occurred.
• The amount charged was materially different from the amount displayed at checkout, in Stripe, on the pricing page, or in a written confirmation.
• A charge appears unauthorized after verification and fraud review.
• You were charged after a cancellation request that we confirmed before renewal.
• MarkMill cannot provide the paid service due to an issue within our control.
• A refund is required by applicable consumer protection law.

Approval of one refund does not require us to approve future refunds.

8. Non-refundable items

The following are non-refundable once incurred, purchased, reserved, started, or delivered, unless a refund is required by law:

• Domain registration, renewal, transfer, redemption, or registrar fees.
• Third-party software, plugin, booking, ordering, email, analytics, hosting, stock asset, or integration fees.
• Custom design, custom development, copywriting, branding, SEO, migration, recovery, or consulting work outside a standard plan.
• Completed setup, onboarding review, website build, launch, maintenance, support, or edit work.
• Prepaid quarterly or annual subscription discounts.

9. Non-refundable circumstances

To the maximum extent permitted by law, refunds are not provided for unused subscription time, unused monthly edits, unused support, unused pages, unused features, dissatisfaction with business results, lower-than-expected traffic or leads, search ranking changes, failure to provide required content, loss of access to a third-party account, third-party outages, domain registrar issues, temporary maintenance, bugs that do not prevent the core paid service, or cancellation after renewal because you forgot to cancel before the renewal date.

10. Project delays and client-caused delays

Refunds are not provided for delays caused by missing content, delayed feedback, delayed approvals, inaccurate business information, lack of domain access, third-party account issues, payment failures, requested scope changes, or other issues outside MarkMill's reasonable control.

If a project is delayed because we need information or approval from you, billing may continue because hosting, account management, support availability, and reserved service capacity remain active.

11. Dissatisfaction and revisions

If you are dissatisfied with website work, contact us promptly and describe the issue. We will use reasonable efforts to address issues within the scope of your plan. Revision requests and support requests are the normal remedy for service concerns, not refunds.

Requests outside the selected plan, outside the original scope, or requiring custom work may require a separate quote or plan upgrade.

12. Chargebacks

If you dispute a valid charge through your card issuer or payment provider instead of contacting us first, we may suspend your account, hosting, support, and website management while the dispute is pending. We reserve the right to submit evidence of your account, agreement, checkout, subscription, service usage, support history, and communications to Stripe, banks, card networks, or other payment processors.

A chargeback or payment dispute does not cancel your subscription unless the subscription is separately cancelled through Stripe, the billing portal, or a cancellation method we confirm.

13. How to request a refund

To request a refund, email hello@markmill.ca with your account email, business name, charge date, amount, reason for the request, and any supporting details. Contact us as soon as possible after the charge or issue appears, ideally within 14 days, so we can investigate while payment records and service history are current. We may ask for additional information to verify the account and review the request.

If approved, refunds are generally sent back to the original payment method through Stripe. Processing times depend on Stripe, card networks, banks, and payment providers.

14. Fraud, abuse, and policy evasion

We may refuse refunds, credits, or continued service where we reasonably believe there is fraud, abuse, repeated refund requests, account cycling, payment manipulation, misuse of promotions, chargeback abuse, unlawful activity, or breach of the Terms of Service.

15. Legal rights

Nothing in this Refund Policy limits refund, cancellation, or other rights that cannot be limited under the Ontario Consumer Protection Act, 2002, other provincial consumer protection laws, or other applicable laws.

Ontario consumer protection rules may apply to certain internet agreements where the consumer or supplier is located in Ontario. Where those rules apply and conflict with this policy, the mandatory legal rule controls.

16. Legal references

This policy is designed with reference to Ontario consumer protection requirements for clear online agreements and non-waivable consumer rights, as well as Canadian Competition Act guidance on truthful pricing and avoiding hidden mandatory non-government fees.

Key public references include Ontario Consumer Protection Act, 2002, O. Reg. 17/05, Competition Bureau drip pricing guidance, and Competition Bureau misleading representations guidance.